Complete guide to setting up and managing your company on Techsup Track. Learn how to onboard employees, monitor attendance, generate reports, and ensure compliance with Saudi labor regulations.
Welcome to Techsup Track's Company Administration Portal! This comprehensive guide will help you maximize the platform to manage your workforce, monitor attendance, and ensure compliance with Saudi labor regulations.
Techsup Track is an enterprise attendance tracking and workforce management platform certified by the Saudi Ministry of Human Resources. It enables you to manage flexible work arrangements, monitor employee attendance in real-time, generate compliance reports, and maintain effective communication with your team.
Follow these steps to set up your company account on Techsup Track.
Go to Techsup Track and click "Company Registration" or "Create your account" under the Company Login section.
Provide your company's official legal name, registration number, tax ID, and industry classification.
Create the primary administrator account with email and strong password. This person will have full access to company settings.
Enter company address, phone number, website, and primary contact person details.
Provide certified copies of:
Review and accept the Service Agreement. This includes compliance with Saudi labor regulations and Techsup Track policies.
Your company will be verified by Techsup Support within 24-48 hours. You'll receive an activation email when your account is ready.
Visit techsuptrack.com and click "Company Login"
Input the administrator email and password you created during registration
If enabled, enter the verification code sent to your registered email or phone
You're now in the Company Admin Portal. This is your control center.
Quick snapshot of company metrics: total employees, active users today, check-ins/check-outs, and any alerts or pending actions
Real-time view of who's checked in, who's on break, who's checked out, and who's absent today
Charts showing attendance rates, punctuality, average working hours, and trends
System alerts about attendance issues, new employee requests, maintenance, and policy updates
Communication inbox for employee inquiries, leave requests, and administrative messages
Shortcuts to common tasks: invite employees, view reports, manage organization structure, adjust settings
Configure your company's basic information and branding on the platform.
Click the settings icon or "Company Settings" from the main menu
Update company details:
Add headquarters address, phone number, email, and website
Upload company logo, choose brand colors, and set company timezone
Upload required government documents and certificates
Click "Save" to apply all updates
Define your company's hierarchy by creating departments, teams, and reporting relationships.
Go to "Organization" or "Structure" from the main menu
Click "Add Department" and enter the department name (e.g., "Sales," "IT," "HR")
Optionally add a description of the department's responsibilities
Select a department manager (must be an existing user with manager role)
Click "Create" to save the new department
Control who can access what features by setting up roles and assigning permissions.
| Role | Description | Permissions |
|---|---|---|
| Company Admin | Full system access | All features, settings, user management, reports |
| Department Manager | Department-level control | View department employees, attendance, reports; manage leaves |
| Team Lead | Team supervision | View team members, attendance, basic reports |
| HR Manager | Human resources access | Employee management, leaves, payroll data, compliance reports |
| Employee | Standard employee access | Check in/out, view own attendance, see messages |
| Viewer | Read-only access | View reports and data only, no editing capabilities |
Navigate to "Users" or "Team" from the menu
Find and click on the employee whose role you want to modify
Click "Edit" and select the new role from the dropdown
If assigning a manager role, select which department they'll manage
Click "Save" and the employee's access will update immediately
Set up the physical locations or coordinates where employees can check in. This is critical for GPS-based attendance verification.
Go to "Settings" → "Work Locations"
Click "Add New Location" button
Provide:
Use the map or enter exact latitude/longitude. You can also set a geofence radius (typically 100-200 meters) for flexibility.
Select which departments use this location
Click "Create Location"
Onboard your team members by sending them invitations to join Techsup Track.
Navigate to "Employees" or "Team Members"
Click "Add Employee" or "Invite New Member"
Provide:
Select employment type (full-time, part-time, contract), start date, and work schedule
Choose the employee's role (usually "Employee" for standard staff)
Click "Send Invitation". The employee will receive an email with a link to activate their account
In Employee Management, look for "Bulk Import" or "Import Employees"
Click "Download Excel Template" to get the properly formatted spreadsheet
Enter all required information for each employee (name, email, phone, ID, department, etc.)
Return to the import section and upload your completed Excel file
Review the preview of imported employees and confirm the import
All employees will receive invitation emails automatically
Update employee information, adjust schedules, and manage their access to the platform.
Go to "Employees" to see all team members with their status
Click an employee's name to open their full profile
Update phone number, emergency contact, bank details, or other information
Adjust work schedule, set working hours, or assign different work patterns
Click "Save" and changes take effect immediately
Temporarily disable an employee's access while keeping their data intact (useful for leave periods)
Permanently remove an employee (only use for departures; their records are archived)
If employee hasn't activated their account, resend the invitation email
Help an employee reset their password if they've forgotten it
See the employee's complete attendance history and login activity
Maintain complete and accurate employee profiles for compliance and HR purposes.
Set and manage different work schedules for flexibility and compliance with labor regulations.
Go to "Settings" → "Work Schedules"
Click "Create Schedule" and name it (e.g., "Standard 9-5")
For each day of the week, set:
System calculates total weekly hours (typically 40 hours for full-time in Saudi Arabia)
Apply the schedule to relevant employees or departments
Monitor employee attendance in real-time and manage attendance-related issues.
The system flags any check-ins after the scheduled start time. You can review and take appropriate action.
If an employee was delayed for valid reasons, you can approve the late check-in or adjust the time manually.
The attendance dashboard shows employees who didn't check in by end of start time
Click the absent employee to view details
You can mark them as: Absent (unexcused), On Leave (if pre-approved), or manually record a check-in
Optionally add notes about the absence for record-keeping
The absence is recorded and included in reports and compliance documentation
Access comprehensive reports to monitor attendance, performance, and ensure compliance with regulations.
Shows all check-ins, check-outs, absences, and working hours for a specific day
Weekly summary showing total hours, punctuality, absences, and trends
Complete monthly attendance data for payroll, compliance, and analysis
Charts and graphs showing attendance trends, punctuality rates, and team productivity
Detailed breakdown of approved leaves, unexcused absences, and pending requests
Government compliance documentation meeting Saudi labor law requirements
Click "Reports" from the main menu
Choose which report you need (daily, weekly, monthly, etc.)
Select date range, department/team, or specific employees to include
Click "Generate" to create the report
Review the report on screen, or proceed to export it
Download reports in various formats for backup, analysis, or sharing with stakeholders.
Create the report you want to export
Look for the "Export" button, usually at the top-right
Select PDF, Excel, CSV, or other available format
The file downloads automatically to your device
Keep exported reports in a secure location for record-keeping and compliance
Use data-driven insights to make better decisions about your workforce.
Percentage of days employees were present. High rates indicate good workforce stability.
Percentage of on-time arrivals. Identifies patterns of late check-ins.
Track if employees are meeting required hours or working overtime patterns.
Identify patterns: frequent absences on specific days, particular employees with issues.
Analyze approved leave usage and plan for coverage.
Communicate directly with employees and teams without leaving the platform.
Click "Messages" from the main menu
Click "New Message" or select an existing conversation
Choose individual employee(s) or entire department/team
Type your message. You can format text (bold, italic, bullets) and attach files.
Click "Send". Employees receive notifications based on their settings.
Broadcast important messages to all employees or specific groups.
Go to "Communications" → "Announcements"
Click "Create Announcement"
Create a clear title and detailed announcement content
Choose who sees it: all employees, specific departments, or certain roles
Publish immediately or schedule for a specific date/time
Click "Publish" and all relevant employees are notified
Manage how you and your team receive important alerts and updates.
Click your profile icon and select "Settings"
Navigate to "Notifications" section
Choose which events trigger notifications (absences, new messages, approvals, etc.)
Select: email, SMS, in-app notifications, or combination
Define times when you don't want to receive notifications
Click "Save" to apply preferences
Ensure your company meets all Saudi Arabian labor law requirements using Techsup Track.
Saudi law limits standard workday to 8 hours. Techsup Track automatically flags violations and calculates overtime correctly.
Employees are entitled to breaks. The system ensures break deductions are accurate and compliant.
Annual leave, sick leave, and other entitlements are tracked and managed according to Saudi labor law.
Hours beyond standard are flagged as overtime and tracked separately for compensation.
For flexible/remote workers, the system documents arrangements and monitors compliance with regulations.
Go to "Reports" → "Compliance"
Choose the reporting period (usually monthly)
The report shows compliance status across all requirements
Any violations are highlighted. Take corrective action as needed.
Keep compliance reports for government inspections and audits
Techsup Track implements enterprise-level security to protect sensitive employee data.
Generate and maintain documentation required by Saudi government agencies.
Compliance documentation for labor inspections and audits. Techsup Track generates these automatically.
Official attendance documentation required to be kept for at least 2 years.
Data compatible with payroll systems for accurate salary calculations.
Employee data and working hours needed for tax compliance documentation.