Getting Started with Techsup Track
Welcome to Techsup Track! This guide will walk you through every step of using our platform. Whether you're a new user or looking to explore advanced features, you'll find everything you need here.
What is Techsup Track?
Techsup Track is a flexible work and attendance tracking platform certified by the Saudi Ministry of Human Resources and Social Development. It allows you to record your attendance, view comprehensive reports, and communicate directly with your management—all from one secure platform.
Key Features for You
- One-click attendance and departure recording
- Automatic calculation of daily working hours
- Comprehensive daily, weekly, and monthly reports
- Direct communication channel with your management
- File sharing and document upload capabilities
- Mobile app access (Android & iOS)
- Full compliance with Saudi remote work requirements
Registration Process
Follow these steps to create your Techsup Track account as an employee or job seeker.
1
Visit the Registration Page
Navigate to the Employee Login page on Techsup Track's website and click "Create your account".
2
Enter Your Email Address
Provide a valid email address. This will be your primary login credential and where we send important notifications.
Use an email you check regularly
3
Create a Strong Password
Set a secure password with at least 8 characters, including uppercase letters, numbers, and special characters.
Example: MySecure@Pass123
4
Provide Personal Information
Fill in your full name, phone number, and national ID. Ensure all details match your official documents.
5
Agree to Terms & Conditions
Read and accept the Terms & Conditions and Privacy Policy. This ensures compliance with Saudi labor regulations.
6
Verify Your Email
Check your email inbox for a verification link. Click it to confirm your account. If you don't see it, check your spam folder.
7
Account Activation
Your account will be activated by your employer after they approve your registration. You'll receive a confirmation email once your account is ready to use.
Login & Dashboard Overview
Logging Into Your Account
1
Go to Login Page
Visit techsuptrack.com and click "Employee Login"
2
Enter Credentials
Input your registered email and password
3
Two-Factor Authentication (Optional)
If enabled, enter the code sent to your phone or email
4
Access Your Dashboard
You're now in! Your personalized dashboard displays all your information at a glance.
Dashboard Components
Welcome Section: Displays your name, current status (online/offline), and quick action buttons
Attendance Widget: Shows today's check-in/check-out status and current working time
Quick Stats: Weekly working hours summary, absences, and performance overview
Notifications: Messages from management and system alerts
Setting Up Your Profile
Complete your profile to ensure accurate record-keeping and better communication with your manager.
Profile Information
- Full Name - Must match official documents
- Email Address - Primary contact method
- Phone Number - For notifications and communication
- National ID - For compliance and verification
- Bank Account (if required) - For salary processing
- Emergency Contact - Important for safety protocols
- Work Schedule Preference - Your preferred working hours
Security Reminder: Never share your login credentials with anyone, including management or system administrators.
Attendance System
The core feature of Techsup Track is its flexible and accurate attendance tracking system. Learn how to properly record your work time.
How It Works: The system automatically calculates your working hours, lunch breaks, and rest periods. All data is timestamped and GPS-verified for accuracy and compliance with Saudi labor regulations.
Attendance Status Options
You are at work and actively working. Record your check-in when you start your workday.
You're taking a lunch break or rest period. The system automatically tracks break duration and deducts it from your working hours.
You did not show up for work or requested leave. Contact your management if this wasn't planned.
You requested approved leave (vacation, sick leave, etc.). This is recorded separately from absences.
Check-In Process
Record your arrival at the start of your workday with a single click.
1
Open Techsup Track
Log in to your dashboard or open the mobile app
2
Locate the Check-In Button
On your dashboard, you'll see a prominent "Check In" button. It's usually displayed in the main widget.
3
Click Check-In
Click the button. The system will automatically capture:
- Current time (timestamp)
- Your location (GPS)
- Device information
4
Confirmation
You'll receive an on-screen confirmation: "Check-in successful at [Time]"
5
Begin Work
Your status is now "Present" and your working time counter has started. Get to work!
Important: Always check in from your designated work location. GPS verification is required for compliance.
Check-Out Process
Record your departure at the end of your workday.
1
Finish Your Work
Complete all tasks and ensure you're ready to finish your workday
2
Open Techsup Track
Go to your dashboard or mobile app
3
Click Check-Out
The "Check Out" button will be visible. Click it to record your departure time.
4
System Calculation
The system will automatically:
- Calculate total working hours
- Deduct any break time
- Update your daily report
5
Confirmation
Receive confirmation: "Check-out successful. You worked [X hours]"
Daily Summary: After check-out, your dashboard updates with today's working hours summary
Time Tracking & Breaks
The system automatically tracks all your time, including breaks and lunch periods.
How Breaks Work
The system recognizes when you're on break and automatically pauses your work timer. You can manually mark a break or the system can detect inactivity. Break time is NOT counted toward your working hours—only your actual work time is recorded.
Recording a Break
1
Click "Take Break"
When you're taking a break, click the break button on your dashboard
2
Pause Timer
Your working time counter pauses automatically
3
Resume Work
Click "Resume" when your break is over to continue tracking
Most companies allow 1 hour for lunch break. Check your employment contract for your specific break policy.
Viewing Your Reports
Access comprehensive reports about your attendance and working hours. These reports are essential for payroll, compliance, and performance analysis.
Types of Reports Available
Daily Reports
View detailed information about each workday.
Information Included:
- Check-in and check-out times
- Total working hours
- Break duration
- Attendance status (Present, Absent, Leave)
- Location history (GPS coordinates)
- Any notes or remarks from management
How to Access:
1
Go to Reports
Click the "Reports" section in your dashboard menu
2
Select Daily Report
Choose "Daily Report" from the options
3
Pick a Date
Use the date picker to select which day you want to view
4
View Details
The report displays all your attendance information for that day
Exporting Reports
Download your reports in PDF or Excel format for record-keeping, sharing with your employer, or for personal documentation.
Export Steps
1
Generate Your Report
View the report you want to export (Daily, Weekly, or Monthly)
2
Click Export
Look for the "Export" button, usually at the top-right of the report
3
Choose Format
Select either PDF or Excel (.xlsx) format
4
Download
The file will automatically download to your device
File Naming: Reports are automatically named with the report type and date (e.g., "Attendance_Report_Jan_2024.pdf")
Direct Communication with Management
Techsup Track includes a built-in messaging system for seamless communication between you and your management.
Why Use Messaging?
- Submit questions or concerns to your manager
- Receive important announcements and task assignments
- Request time off or leave approvals
- Share documents or reports for review
- Get immediate responses without leaving the platform
- Maintain a complete record of all communications
How to Send a Message
1
Navigate to Messages
Click the "Messages" tab in your dashboard
2
Start New Conversation
Click "New Message" or select a recipient from your contacts
3
Type Your Message
Write your message in the text field. You can format text with bold, italic, and other options.
4
Send
Click "Send" to deliver your message instantly
Response Times: Managers typically respond within 24 business hours. For urgent matters, contact your manager directly by phone.
File Sharing & Uploads
Upload documents, files, and supporting materials directly within your messages.
Supported File Types
PDF, Word (.docx), Excel (.xlsx), Images (.jpg, .png, .gif), and other common document formats up to 10MB per file
Upload Steps
1
Open Message Compose
Click in the message field or create a new message
2
Click Attachment Icon
Look for the paperclip or attachment icon next to the send button
3
Select File
Browse your device and choose the file you want to upload
4
Confirm Upload
The file will preview before sending. Click send to attach it to your message
Managing Notifications
Stay informed with timely notifications about messages, announcements, and important system alerts.
Types of Notifications
Message Notifications: When you receive a new message from your manager or team
System Alerts: Important updates about your account, check-in/check-out reminders, or policy changes
Report Updates: When your weekly or monthly reports are ready
Approval Status: Notifications when your leave requests or other approvals are processed
Notification Settings
1
Go to Settings
Click your profile icon and select "Settings"
2
Find Notifications
Look for the "Notifications" section
3
Customize Preferences
Toggle different notification types on or off. You can choose email, SMS, or in-app notifications.
4
Save Changes
Click "Save" to apply your notification preferences
Techsup Track Mobile App
Access Techsup Track on the go with our dedicated mobile app available for Android and iOS devices.
Download the App
Mobile App Features
Everything you need is in the palm of your hand.
Key Mobile Features
- One-tap check-in and check-out
- Real-time working hours counter
- View daily and weekly reports instantly
- Receive instant notifications
- Send and receive messages with management
- Upload files on the go
- GPS verification for accurate location tracking
- Offline mode (basic features available without internet)
- Fingerprint authentication for quick login
- Battery optimization for extended use
Getting Started with the App
1
Download and Install
Search "Techsup Track" in Google Play or App Store and tap Install
2
Open the App
Tap the app icon to launch Techsup Track
3
Login
Enter your email and password to access your account
4
Enable Permissions
Allow location, notification, and camera permissions for full functionality
5
Start Using
You're ready! Check in, view reports, and communicate with your manager right from your phone
Security Tip: Enable biometric authentication (fingerprint) in your app settings for secure and quick access.
Frequently Asked Questions
On the login page, click "Forgot Password" and enter your email. You'll receive a password reset link. Follow the instructions to create a new password.
Check-in requires GPS verification from your designated work location. If you're working remotely, your company must have approved remote work in your contract. Contact your manager to set up remote work locations.
Working hours are calculated to the minute. The system automatically deducts breaks and lunch periods. All calculations are verified for compliance with Saudi labor law (minimum 9 hours work + 1-hour break = 10-hour workday standard).
Contact your manager immediately. They can manually record your checkout time. Repeated check-out failures may affect your attendance record, so it's important to be diligent.
Yes! You can access reports from any previous month. Just select the date range in your reports section. All historical data is retained for compliance and payroll verification.
Absolutely. Techsup Track uses enterprise-grade encryption and is certified by the Saudi Ministry of Human Resources. All your personal and attendance data is protected and never shared with third parties.
Send a message to your manager through the messaging system with your leave request. Include the dates and reason. Your manager will review and approve or deny your request. You'll receive a notification about the decision.
Contact your manager immediately with details about the error. They can review the discrepancy and make manual adjustments if necessary. Keep screenshots as evidence if possible.